Customer Service Representative

3 days ago


Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full time

We are seeking a highly skilled and dedicated Customer Care Advisor to join our team at eRecruitSmart. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and ensuring our clients receive the highest level of service.

About the Role

The Customer Care Advisor will be responsible for:

  • Managing customer concerns and resolving issues in a timely and professional manner
  • Providing accurate and informative responses to customer inquiries
  • Acting as a brand ambassador, promoting our values and services to customers
  • Collaborating with internal teams to ensure seamless customer interactions
  • Maintaining accurate records of customer interactions and feedback
Key Responsibilities

The successful candidate will be responsible for:

  • Responding to customer queries in a professional and courteous manner
  • Managing inbound customer interactions, including phone calls, emails, and live chats
  • Handling customer complaints and providing effective solutions and alternatives
  • Identifying and assessing customer needs, and following established processes to achieve resolutions within agreed timescales
About the Benefits

We offer a competitive salary, 20 days holiday plus bank holidays, company discount, and office engagement events. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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