Facilities Operations Manager

4 weeks ago

Helensburgh, Argyll and Bute, United Kingdom Compass Group UK & Ireland Full time
Facilities Operations Manager
  • Salary: £36,000 per annum
  • Working Hours: 37 hours per week
  • Schedule: Monday to Friday, 08:00 - 16:30
Role Overview
As a Facilities Operations Manager, you will be responsible for nurturing relationships with key stakeholders while overseeing a team of approximately 30 personnel. A background in Soft Facilities Management is preferred, along with a solid understanding of PFI contracts.

Essential Qualifications
  • Demonstrated success in leading teams within a commercial Soft FM environment.
  • Experience in waste management practices.
  • Operational experience in single or multi-site roles, delivering services to stringent specifications.
  • Proficient in budget management and Profit & Loss accountability.
  • Strong communication skills, particularly with senior stakeholders.
  • Proficient in IT and digital communication tools.
  • Exceptional customer service skills and a commitment to high standards in service delivery.
  • Commercially aware with sensitivity to pricing dynamics.
  • Collaborative approach to teamwork.
  • Ability to inspire and motivate team members.
  • Professional demeanor with tact and diplomacy.
  • Background suitable for government clearance.
  • Integrity in respecting colleagues and clients.
  • Commitment to Health & Safety protocols.
  • Proactive and flexible mindset.
  • Passionate about delivering excellent service.
  • Accountable and responsible for team outcomes.
  • Willingness to share knowledge and experiences with peers.
Key Responsibilities
  • Client and Contract Management:
    • Foster effective client relationships, ensuring adherence to company policies and prioritizing safety.
    • Assist the Head of FM in surpassing contractual obligations and driving ongoing improvements.
  • Sub-Contractor Oversight:
    • Oversee sub-contracted services to meet client expectations, focusing on minimizing KPI failures.
    • Ensure compliance with Health, Safety, and Environmental regulations.
  • Operational Excellence:
    • Implement and monitor management reporting and quality systems, tracking performance metrics.
    • Ensure compliance with profit protection processes and service level agreements.
  • Relationship Development:
    • Build productive relationships at the site level and maintain proactive communication with subcontractors.
    • Seek feedback actively and commit to continuous service improvement.
  • Training and Development:
    • Support training initiatives and ensure effective development within the team.
  • Project and Cost Management:
    • Lead sub-contractor service projects, ensuring budget adherence and clear reporting.
    • Analyze contract costs to identify improvement opportunities.
  • HR and Compliance:
    • Manage team members in accordance with HR policies and ensure compliance among subcontractors.
Benefits
We recognize your hard work with a comprehensive benefits package, including:
  • Free meals or equivalent subsidy during work hours.
  • Onsite complimentary parking.
  • Medicash health plan.
  • Exclusive travel discounts.
  • Grocery discounts at major retailers.
  • Access to a Digital GP for you and your family.
  • Discounted cinema tickets.
  • Regular updates on discounts and savings.
  • Cash rewards for spending.
  • Free wellness and exercise classes.
  • Shareable discounts with friends and family.
  • Contributory pension scheme.
  • Career development programs.
About Compass Group UK & Ireland
Compass Group UK&I is a leading provider of food and support services, dedicated to delivering exceptional service across various sectors, including Defence, Government, and Energy. We pride ourselves on our commitment to diversity and inclusion, ensuring that every colleague feels valued and can reach their full potential.

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