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Food and Beverage Service Associate

2 months ago

Seaham, Durham, United Kingdom Seaham Hall Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Service Associate at Seaham Hall, a 5-star hotel in County Durham.

Key Responsibilities
  • Provide attentive service to guests during meals, ensuring their needs are met and exceeded.
  • Assist in maintaining the cleanliness and organization of the dining area and surrounding spaces.
  • Upsell menu items, such as desserts, starters, and drinks, to enhance the guest experience.
  • Attend work consistently well-groomed and in uniform, representing the hotel's high standards.
  • Participate in training and menu familiarization to provide informed recommendations to guests.
Requirements
  • Previous experience in a similar role is desirable, but full training will be provided.
  • Excellent customer service and communication skills are essential.
  • Attention to detail is crucial to maintain the 5-star standard of service.
  • Knowledge of Simphony/Oracle software is advantageous.
  • Ability to interact effectively with management, team members, and guests in a professional manner.
  • Transportation to and from work is essential due to the location and shift requirements.
Benefits
  • In-house training and development opportunities.
  • Progression opportunities for the right candidate.
  • Participation in a reward and recognition scheme, including Hospitality Rewards and a B&Q discount card.
  • Inclusion in charity events and fundraising initiatives.
  • Access to a workplace wellness program.
  • Participation in the Sustainable Team scheme, prioritizing people and planet.
  • Up to 20% team member discount on gift vouchers and spa experiences.
  • Work-based pension scheme subject to criteria.
  • Uniform provided.
  • Free onsite parking.
  • Monthly and annual team incentives and reward schemes.