Food and Beverage Service Associate
1 month ago
Role: Food and Beverage Service Associate
Location: Seaham Hall, County Durham
Resort Information:
Salary: Up to £12 per hour, to be discussed at interview plus a share of service charge, approx. £2k a year for full time
Hours: Full and Part Time available, including weekends and bank holidays.
Relationships: General Manager, Kitchen team, Food and Beverage team
We are seeking a friendly, trustworthy, and motivated individual to join our team in The Dining Room as a Food and Beverage Service Associate. This role offers the opportunity to work in a fast-paced environment, providing excellent customer service and ensuring a 5-star standard of service is delivered consistently.
Benefits
- In-house training will be provided as part of your induction
- Progression opportunities are available for the right candidate
- Exciting opportunity to be part of an award-winning business with many accolades, including gold winner at the North East England Tourism Awards
- Inclusion in charity events and fundraising
- Workplace wellness programme
- Part of our Sustainable Team scheme, prioritising people and planet
- Up to 20% team member discount off gift vouchers and spa experiences
- Work-based pension scheme subject to criteria
- Uniform provided
- Free onsite parking
- Monthly and annual team incentives and reward schemes, including employee of the month and a share of service charge
- We work with Wagestream on a number of employee benefits
The Ideal Candidate
- Previous experience in a similar role is desirable, with full training provided
- Excellent customer service and communication skills
- Attention to detail to ensure a 5-star standard of service is delivered consistently
- Knowledge of Simphony/Oracle software is advantageous
- Ability to effectively interact with management, team members, and guests in a professional manner
- Be a team player as well as an individual worker
- Due to location and shifts, transport is essential
Responsibilities
- Provide attentive service during meals and watch for special requests
- Assist in the general cleaning of working areas
- Take every opportunity to upsell – desserts, starters, drinks, etc.
- Attend work consistently well-groomed, in uniform
- Be willing to attend training and gain an understanding of the menu to offer guidance and recommendations to guests
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