Food and Beverage Service Manager

2 weeks ago


Seaham, Durham, United Kingdom Seaham Hall Full time
Role Overview

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Seaham Hall, a prestigious resort in County Durham. As a key member of our hospitality team, you will be responsible for delivering exceptional dining experiences to our guests in our award-winning restaurant, The Dining Room.

Key Responsibilities
  • Provide attentive and personalized service to guests during meals, ensuring their needs are met and exceeded.
  • Assist in the general cleaning and maintenance of the dining area, ensuring a high standard of cleanliness and presentation.
  • Upsell menu items and drinks to enhance revenue and guest satisfaction.
  • Attend training sessions to gain a comprehensive understanding of our menu and be able to offer expert recommendations to guests.
  • Work collaboratively with the kitchen team and other departments to ensure seamless service delivery.
Requirements
  • Minimum 2 years of experience in a hospitality or food and beverage role, preferably in a high-end restaurant or hotel.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong attention to detail and ability to maintain a high standard of service delivery.
  • Computer literacy and proficiency in Microsoft systems and Simphony EPOS.
  • Ability to work flexible hours, including weekends and bank holidays, and be available for shift work.
Benefits
  • Share of service charge (approx. £2,000 per annum) with opportunities for development and progression.
  • Reward and recognition scheme, including B&Q discount.
  • Exciting opportunity to be part of an award-winning business with many accolades.
  • 28 days holiday, including bank holidays.
  • Inclusion in charity events and fundraising.
  • Workplace wellness programme.
  • Be part of our Sustainable Team scheme, prioritizing people and planet.
  • Up to 20% team member discount off gift vouchers and spa experiences.
  • Work-based pension scheme subject to criteria.
  • Uniform provided.
  • Free onsite parking.


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