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Regional Manager

2 months ago

London, Greater London, United Kingdom Safestore Full time
Job Title: Regional Manager

At Safestore, we are seeking a highly skilled and experienced Regional Manager to join our team. As a Regional Manager, you will be responsible for leading a team of store managers and colleagues to achieve sales and profit targets, while ensuring compliance with company policies and procedures.

Key Responsibilities:
  • Develop and implement a regional plan to inspire and develop the regional team, through effective leadership, recruitment, coaching, and training.
  • Recruit, develop, and retain high-calibre individuals across the region, building capability and skill, through effective development plans and coaching.
  • Identify and act quickly and decisively to address performance issues within the region, implementing company processes to secure improved performance.
  • Deliver the operating standards of a group of stores to ensure compliance to company standards, providing a safe, secure, and professional environment for customers and colleagues.
  • Empower colleagues through celebrating success and ensuring colleagues have a voice and are able to bring their full, unique selves to work.
  • Develop a culture of excellent customer service delivery across the region.
  • Review the regional people plan each quarter to develop the capability of each store team to meet the challenges of each individual store and to achieve the performance targets agreed.
  • Ensure all colleagues have regular progress and performance discussions with their line manager, establishing action plans to develop skills and behaviours in order to improve and measure progress.
  • Work with the recruitment and L&D team to lead the recruitment of Store Managers, ensuring new recruits are welcomed and supported with a robust induction plan.
  • Support and coach store managers to recruit store colleagues.
  • Conduct monthly manager meetings to review the activities of the month, set the priorities of the region for the following month, and present the key successes and recognise performance of the best performing managers each month.
  • Monitor the development of sales skills and coaching in the region using the call recording system.
  • Ensure stores are completing bi-weekly competitor checks to highlight any significant changes.
  • Work with the pricing team to optimise pricing and promotions for each store in the region.
  • Develop a culture of simplicity in order to achieve efficiency.
  • Review store audits thoroughly and agrees action plans with the Store Manager to ensure continued improvement.
  • React quickly to resolve any compliance issues raised, putting in place the appropriate sanctions to deal with underperformers or misconduct.
Requirements:
  • Puts our internal and external customers at the heart of the work, thereby keeping our business focused on what matters and takes pride in providing the right solution.
  • Has a can-do attitude and a sense of urgency, using the appropriate business information to focus on what should be done to achieve the results.
  • Understands and champions change within the business, thereby building organisational sustainability.
  • Communicates and engages clearly with individuals using appropriate technology, so that people understand.
  • Makes timely decisions using logic, analysis, and experience, so as to support business delivery.
  • Coaches individuals to develop and grow, thereby strengthening our organisational capability.
  • Manages individual and team performance appropriately, so that they deliver to the standards required.
  • Identifies and focuses on work priorities and plans for the effective delivery of role accountabilities.
  • Keeps abreast of the local and national market conditions to inform business decision-making.

Safestore is the UK's largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People' Platinum accreditation, placing us in the top 2% of accredited organisations in the UK.