Merchandise Operations Coordinator

4 weeks ago

Crawley, West Sussex, United Kingdom Secret Linen Store Full time
Job Overview

Merchandise Admin Assistant

Secret Linen Store is a distinguished British online retailer, renowned for its commitment to high-quality fabrics and furnishings. As a family-owned and female-founded business, we proudly hold a B-Corp certification, reflecting our dedication to ethical practices and sustainability.

Established by sisters Molly and Harriet in 2013, we are passionate about curating an exquisite selection of fabrics for bedrooms, offering a vibrant range of bedding, curtains, accessories, nightwear, and towels. Our products are not only stylish and comfortable but also ethically produced in collaboration with our European manufacturing partners.

Position Summary

The Merchandise Admin Assistant is a vital member of the Commercial (Merchandising) Team, responsible for the efficient management of stock inventory. The primary objective is to enhance stock management processes, reduce stock-out occurrences, and improve operational efficiencies.

Your role will involve maximizing stock availability and maintaining precise inventory records by analyzing stock data and supply-demand trends to make informed decisions.

We seek an organized individual with strong communication skills who proactively seeks to enhance processes and improve supplier performance. This position reports directly to the Senior Merchandiser and does not involve any direct or indirect reports.

Key Responsibilities

  • Oversee stock ordering processes, stock management, and delivery coordination to ensure seamless operations and customer satisfaction.
  • Generate Weekly Trade Reports and Stock updates to provide accurate information to various departments within the organization.
  • Assist the Merchandising Assistant and Senior Merchandiser by providing analytical support for new product decision-making.
  • Foster positive and professional relationships with suppliers, operations, and shipping partners.
  • Approach tasks with a proactive mindset, finding solutions to stock shortages and delivery delays to meet KPIs.
  • Ensure timely and accurate communication regarding stock availability and delivery issues, while tracking inventory and shipments. Analyze potential business impacts of discrepancies and delays.
  • Maintain updated product information across spreadsheets, website platforms, and Warehouse Management Systems, ensuring accurate pricing.
  • Apply a social and environmental perspective to all tasks, supporting our goal of being the most responsibly sourced, B-Corp certified bed linen brand.

Candidate Profile

The ideal candidate will possess:

  • Experience in supply chain and/or retail merchandising roles is preferred.
  • A degree or equivalent experience is desirable but not mandatory.
  • Strong analytical, organizational, and proactive skills, with exceptional time management and attention to detail.
  • Good commercial awareness and strong decision-making capabilities.
  • A keen eye for detail and a solution-oriented approach.
  • Proficiency in Excel is essential.

This is a full-time hybrid position. We are committed to fostering an inclusive workplace where diversity is valued, and everyone is encouraged to bring their authentic selves to work.

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