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Merchandise Operations Coordinator

3 months ago

Crawley, West Sussex, United Kingdom Secret Linen Store Full time
Job Overview

Merchandise Admin Assistant

Secret Linen Store is a family-owned online retailer based in the UK, dedicated to providing high-quality fabrics and home furnishings. Our B-Corp certification reflects our commitment to ethical practices and sustainability, ensuring we contribute positively to our community and environment while enhancing the beauty of homes.

Founded by sisters Molly and Harriet in 2013, we take pride in sourcing exquisite fabrics for bedrooms, offering a vibrant selection of bedding, curtains, accessories, nightwear, and towels. Our products are designed for comfort and longevity, ethically produced by our manufacturing partners in Europe.

Position Summary

The Merchandise Admin Assistant will be a key player in the Commercial (Merchandising) Team, responsible for the effective management of stock inventory. The main objective is to enhance stock management processes, reduce stock-out occurrences, and improve operational efficiencies.

Your role will involve maximizing stock availability and maintaining precise inventory records by analyzing stock data and understanding supply and demand trends to make informed decisions.

We seek an organized individual with strong communication skills who is proactive in seeking process improvements and enhancing supplier performance. This position reports directly to the Senior Merchandiser and does not have any direct or indirect reports.

Key Responsibilities

  • Oversee stock ordering processes, stock management, and delivery coordination to ensure operational efficiency and customer satisfaction.
  • Generate Weekly Trade Reports and Stock updates to provide accurate information to various departments within the organization.
  • Assist the Merchandising Assistant and Senior Merchandiser in providing analytical support for new product decision-making.
  • Foster positive and professional relationships with suppliers, operations, and shipping partners.
  • Approach challenges with a solution-oriented mindset, addressing stock shortages and delivery delays to meet KPIs.
  • Ensure timely and accurate communication regarding stock availability and delivery issues, while tracking inventory and shipments. Analyze potential business impacts of discrepancies and delays.
  • Maintain updated product information across spreadsheets, website platforms, and Warehouse Management Systems, ensuring accurate pricing.
  • Apply a social and environmental perspective to all tasks, supporting our goal of being the most responsibly sourced, B-Corp certified bed linen brand.

Candidate Profile

The ideal candidate will possess:

  • Experience in supply chain management or retail merchandising is preferred.
  • A degree or equivalent qualification is desirable but not mandatory.
  • Strong analytical, organizational, proactive, and forward-thinking skills, with exceptional time management and attention to detail.
  • Good commercial awareness and strong decision-making capabilities.
  • A keen eye for detail and a focus on solutions.
  • Proficiency in Excel is essential.

This is a full-time hybrid role based in Chichester, offering a competitive salary range.

We are committed to being an equal opportunities employer, valuing diversity and inclusivity. We believe that our success is driven by the unique contributions of each individual, and we welcome candidates from all backgrounds.