Business Operations Coordinator

16 hours ago

Crawley, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time
Job Title: Business Operations Coordinator

We are seeking a highly skilled Business Operations Coordinator to provide professional, proactive, and flexible support to the Chief Operating Officer's areas of responsibility. The successful candidate will have a passion for process development, service transformation, and implementing significant service redesign as part of our Strategic Objectives.

Main Duties:
  • Support the Key Strategic Objectives, annual goals, and watch metrics within the Chief Operating Officer's (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
  • Coordinate the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
  • Produce operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit, and relevant trust leads to analyze and provide insights to support Board and Sub-committee reports.
  • Act as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
  • Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area.
  • Support the development of business cases, policies, and plans, coordinating input from a number of sources and bringing complex information together in draft form for senior review.
  • Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
Person Specification:
  • Degree or Diploma or able to demonstrate specialist knowledge within this field through practical experience.
  • Working towards a postgraduate qualification in management.
  • Experience of gathering and analyzing data, identifying themes, writing briefings, and making recommendations.
  • Experience of project management.

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