Business Operations Coordinator

5 days ago


Crawley, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time
Job Title: Business Operations Coordinator

We are seeking a highly skilled Business Operations Coordinator to join our team at Queen Victoria Hospital NHS Foundation Trust. The successful candidate will provide professional, proactive, and flexible support to the Chief Operating Officer's areas of responsibility, aligned to the key Strategic Objectives and annual goals of the Trust.

Main Duties:
  • Support the Key Strategic Objectives, annual goals, and watch metrics within the Chief Operating Officer's (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
  • Coordinate the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
  • Produce operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit, and relevant trust leads to analyze and provide insights to support Board and Sub-committee reports.
  • Act as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
  • Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area.
  • Provide project support for the effective delivery of trust-wide quality improvement programs such as outpatient transformation work streams, Patient Knows Best, and other key development priorities, working to tight timescales.
  • Develop and oversee the COO team action plan to address themes within the staff survey.
  • Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required.
  • External horizon scanning for new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice.
  • Support the development of business cases, policies, and plans, coordinating input from a number of sources and bringing complex information together in draft form for senior review.
  • Support the oversight of the COO team mandatory training compliance and annual appraisal compliance.
  • Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
  • Lead individual projects including analyzing complex documents and statistics, writing reports and protocols, undertaking surveys as necessary.
  • Develop policies and protocols for own work area and propose changes which may impact across the organization.
  • Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care, and Trust vision.
Person Specification:
  • Degree or Diploma or able to demonstrate specialist knowledge within this field through practical experience.


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