Merchandise Operations Coordinator

3 weeks ago

Crawley, West Sussex, United Kingdom Secret Linen Store Full time
Job Overview

Merchandise Admin Assistant

Secret Linen Store is a distinguished British online retailer, recognized for its commitment to high-quality fabrics and furnishings. As a family-owned and female-founded business, we take pride in our B-Corp certification, which reflects our dedication to ethical practices and sustainability.

Founded by sisters Molly and Harriet in 2013, we specialize in a vibrant selection of bedding, curtains, accessories, nightwear, and towels. Our products are designed for comfort and style, ethically crafted by our trusted manufacturing partners in Europe.

Position Summary

The Merchandise Admin Assistant is a crucial member of the Commercial (Merchandising) Team, responsible for the efficient management of stock inventory. The primary goal is to enhance stock management processes, reduce stock-out occurrences, and improve operational efficiencies.

Your role will involve maximizing stock availability and maintaining precise inventory records by analyzing stock data and understanding supply and demand trends to make informed decisions.

We seek an organized individual with strong communication skills who is proactive in improving processes and enhancing supplier performance. This position reports directly to the Senior Merchandiser.

Key Responsibilities

  • Oversee stock ordering processes, inventory management, and delivery coordination to ensure seamless operations and customer satisfaction.
  • Generate Weekly Trade Reports and Stock updates to provide accurate information to various departments within the organization.
  • Assist the Merchandising Assistant and Senior Merchandiser in providing analysis to support new product decision-making.
  • Maintain positive and professional relationships with suppliers, operations, and shipping partners.
  • Approach tasks with a proactive mindset, identifying solutions to stock shortages and delivery delays to meet KPIs.
  • Ensure timely and accurate communication regarding stock availability and delivery issues, while tracking inventory and shipments. Analyze potential business impacts of discrepancies and delays.
  • Keep product information updated across spreadsheets, our website platform, and Warehouse Management Systems, ensuring accurate pricing online.
  • Apply a social and environmental perspective to all tasks, supporting our mission to be the most responsibly sourced, B-Corp certified bed linen brand.

Candidate Profile

The ideal candidate will possess:

  • Experience in supply chain management or retail merchandising is preferred.
  • A degree or equivalent experience is desirable but not mandatory.
  • Strong analytical, organizational, and proactive skills, with exceptional time management and attention to detail.
  • Good commercial awareness and strong decision-making capabilities.
  • A keen eye for detail and a solution-oriented approach.
  • Proficiency in Excel is essential.

This is a full-time hybrid position, offering a competitive salary range. We are committed to fostering an inclusive workplace where diversity is valued, and every individual is welcomed.

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