Transfers Coordination Associate

4 weeks ago

Nottingham, Nottingham, United Kingdom Yü Group Full time
Reports to: Onboarding Coordinator
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

As part of our expanding Onboarding Team within the Operations Department, we are seeking a dedicated Transfers Advisor to ensure a high standard of service is consistently delivered to our valued customers.

This position calls for an individual with a proactive mindset and adaptable skills, ready to thrive in a fast-paced environment. Our organization is experiencing significant growth, presenting a unique opportunity for a long-term career path.

We believe that passionate and driven individuals are key to our success, and we are eager to welcome new talent to our team.
Key ResponsibilitiesHere’s what you will be responsible for:
  • Manage and resolve all supply registrations within the agreed service level agreements.
  • Foster strong relationships with various teams across the organization.
  • Document and communicate necessary actions to management to maintain operational continuity; identify process irregularities and address ongoing needs.
  • Collaborate with both customer-facing and internal teams to address complex registration inquiries and ensure customer satisfaction.
  • Guarantee that business processes are efficient and effective.
  • Provide solutions to a diverse range of customer inquiries, both written and verbal.
  • Ensure all customer queries are addressed, resolved, and closed within the established timelines.
  • Develop and maintain a thorough understanding of available systems and processes to enhance customer experience.
  • Monitor, act upon, and escalate issues as necessary to ensure a seamless customer journey, keeping all relevant parties informed.
  • Create accurate records with all pertinent information to facilitate timely and standard-compliant resolutions.
About Yü GroupIf you possess the qualities we seek, you may be the ideal candidate:
  • Experience in the Energy sector is preferred but not mandatory.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities, capable of managing personal and team workloads effectively.
  • Proficient verbal and numerical skills.
  • Ambitious, seeking not just a job but a career opportunity.
  • Analytical mindset with meticulous attention to detail.
  • Motivated with a positive attitude and a desire for success.
  • A collaborative team player who enjoys supporting team development.
  • Flexible and adaptable to the evolving nature of the role and business.
  • Confident in managing written correspondence and calls.
  • High standards of accuracy and attention to detail are essential.
  • A commitment to continuous improvement in all internal processes and those of external stakeholders.
Employee BenefitsWe offer a comprehensive range of benefits for our employees, including:
  • 24 days of annual leave plus bank holidays.
  • Holiday purchase option – up to 5 additional days.
  • A day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Opportunities for learning and development.
  • Enhanced parental leave policies.
  • Awards for making a difference.
  • Travel Loan Scheme.
  • Additional leave for marriage or civil partnership.
  • Appointment allowance.
  • Recognition for long service.
  • Referral bonuses.
  • Company sick pay (subject to length of service).
  • Modern facilities.
  • Death in service and critical illness coverage.
  • And many more benefits.
If you require any reasonable adjustments to assist with your application, please inform us, and we will do our best to accommodate your needs.

#YUIndeed Yü Group is one of the UK's fastest-growing suppliers of business gas, electricity, and water, serving thousands of companies nationwide. We are on a mission to transform the UK business energy market with our unique blend of expert service and competitive pricing tailored to commercial customers.

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