Receptionist Critical Care Coordinator
5 days ago
The role of Receptionist Critical Care Coordinator is crucial to the smooth operation of the Adult Critical Care unit at Nottingham University Hospitals NHS Trusts. As a key member of the multi-disciplinary team, you will be responsible for providing administrative support, ensuring the efficient flow of patient information, and maintaining accurate records.
Main Responsibilities- Manage patient administrative systems, ensuring accurate and up-to-date information.
- Process admissions, transfers, deaths, and discharges, updating patient information as necessary.
- Monitor bed state and record patient activity, ensuring timely communication with the admissions team.
- Track case notes, ensuring patient movements, transfers, or discharges are recorded accurately.
- Log on to the NHS Strategic Tracing Service to obtain patient information, including GP details and dates of birth.
- File results slips, investigation reports, and nursing documentation, maintaining patient confidentiality.
- Communicate with GP surgeries to provide patient information, as required.
- Organize and dispatch necessary documentation relative to patient deaths.
- Monitor patient test results and record them in patient charts.
- Liaise with medical secretaries, theatre staff, and shift charges to coordinate elective patient bookings and cancellations.
- Photocopy medical notes for discharges to other hospitals, as necessary.
- Collate and return case notes and X-rays to file, as required.
- Maintain stock of medical and nursing documentation, ordering new supplies or photocopying templates as necessary.
- Essential:
- GCSE/O-Level or equivalent standard in English and Maths.
- Computer literacy, including typing skills and experience using Microsoft Office programs.
- Desirable:
- Previous clerical experience.
- Experience:
- Customer service skills.
- Ability to work under pressure and use initiative.
- Communication & relationships:
- Excellent communication skills.
- Friendly and approachable demeanor.
- Analytical and Judgement Skill:
- Understanding of confidentiality.
- Ability to exercise judgement and seek advice when necessary.
- Planning and organisation:
- Calm and well-organized approach.
- Ability to prioritize tasks.
- Physical skills:
- Fitness to perform duties in accordance with the job description.
- Ability to manually handle and maneuver equipment/loads.
- Other requirements:
- Demonstrate a flexible approach to working Monday to Sunday, with potential for cross-site cover and different shift patterns.
- Ability to cope with daily exposure to distressing sights, sounds, and situations.
- Commitment to Trust Values and Behaviours:
- Ability to demonstrate behaviors consistent with the Trust's values.
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