Duty Officer

2 months ago

Brighton, Brighton and Hove, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Freedom Leisure. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our leisure centre, providing exceptional customer service, and leading a team of lifeguards.

Key Responsibilities
  • Manage and develop a team of operational staff to deliver excellent customer service and achieve business objectives.
  • Ensure the leisure centre is run to the highest standard, maintaining a safe and welcoming environment for customers.
  • Contribute to the business and budgetary performance of the centre, identifying areas for improvement and implementing changes as needed.
  • Be a proactive member of the leisure centre team, working collaboratively with colleagues to achieve shared goals.
  • Develop and maintain a passion for the leisure industry, staying up-to-date with industry developments and best practices.
  • Experience of problem-solving, customer service, and staff management is essential, as is the ability to work flexibly with a level of autonomy and decision-making confidence.
What We Offer

We are committed to providing a supportive and inclusive work environment, with opportunities for career progression and professional development. Our benefits package includes:

  • My Staff Shop, our staff benefit scheme, offering discounts on cinema tickets, travel bookings, and more.
  • Discounted staff membership, including family members.
  • Incremental holidays and an Employee Assistance Programme.
  • Company pension and various insurance and saving schemes.
  • Financial advice and cycle-to-work and car leasing tax-efficient schemes.
About Us

Freedom Leisure is a not-for-profit leisure trust with a strong purpose and commitment to supporting local communities and hard-to-reach groups. We provide a range of leisure services, including swimming lessons, walking football, and more, with a focus on making a positive impact in our local communities.

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