Duty Manager Hospitality

4 weeks ago

Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time
Job Title:

Deliver exceptional customer experiences and drive business results as a Duty Manager for Cineworld Cinemas Ltd.

Key Responsibilities:

• Manage and motivate a team of supervisors and customer service assistants to consistently deliver high-quality customer experiences.

• Ensure effective delivery of business KPIs and objectives, maintaining a management presence at key business times to improve the customer journey.

• Implement and deliver business and performance excellence objectives, encouraging a positive work environment where all employees feel supported.

• Maintain operational standards to Company expectation, ensuring the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.

• Manage risk by minimising fraud, cash, and stock loss within the business and maintain banking controls.

• Maximize all revenue opportunities, including retail and Membership sales, through effective management and promotional initiatives and incentives.

Requirements:

• Confident in communication with customers and colleagues.

• Ability to integrate with the team and demonstrate effective leadership.

• Adaptable and flexible to changing circumstances.

• Good organisational skills, effective time management, and ability to prioritise tasks.

• Resourceful and able to work under pressure.

• Customer-facing experience, in particular in a retail, leisure, or hospitality environment.

• Takes initiative and is pro-active when working autonomously.

• Numeracy and Literacy skills.

• IT literate (Microsoft Office suit, industry bespoke software).

• Available to work at key business times, i.e. evenings and weekends.

• Is flexible on location (able to travel a reasonable distance where applicable).

• Supervisory or line management experience.

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