Duty Officer
2 months ago
About Us
Freedom Leisure is a not-for-profit leisure trust dedicated to supporting local communities and hard-to-reach groups through leisure activities. Our mission is to provide fun and welcoming sessions to encourage people to become more active, contributing to improved lives.
Job Summary
We are seeking a highly motivated and experienced Duty Officer to join our team at one of our leisure centres. As a Duty Officer, you will be responsible for the day-to-day running of the centre, ensuring high standards of performance and customer service. You will work closely with the Duty Managers and General Manager to optimize performance and lead a team of Lifeguards at the busy leisure pool.
Key Responsibilities
- Manage and develop a team of operational staff to deliver excellent customer service and high-quality leisure experiences.
- Oversee the day-to-day duty management and running of the leisure centre, ensuring compliance with company policies and procedures.
- Contribute to and understand the business and budgetary performance of the centre, identifying areas for improvement and implementing changes as needed.
- Be a proactive member of the leisure centre team, working collaboratively with colleagues to achieve shared goals and objectives.
- Develop and maintain a passion for the leisure industry, staying up-to-date with industry trends and best practices.
- Experience in problem-solving, customer service, and staff management, with the ability to think on your feet and respond to variable demands.
Requirements
- RLSS National Pool Lifeguard Qualification
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Proven experience in a leisure environment, with a strong understanding of customer service principles and practices.
- Ability to work flexibly, with a level of autonomy and decision-making confidence.
- Able to think on your feet and respond to variable demands.
Benefits
We offer a comprehensive benefits package, including:
- My Staff Shop, our staff benefit scheme, offering discounts on cinema tickets, travel bookings, and high street vouchers.
- Discounted staff membership, including family members.
- Incremental holidays.
- Employee Assistance Programme, providing 24/7 confidential counseling.
- Company pension.
- Various insurance and saving schemes.
- Financial advice.
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only).
About Our Benefits
We want our employees to feel valued and supported, which is why we've developed a benefits package that's tailored to their needs. Our benefits are designed to help you enjoy your work-life balance, save money, and achieve your long-term goals.
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