Duty Manager

1 day ago

Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time
Job Title:

Duty Manager - Hospitality

Job Summary:

We are seeking a highly motivated and experienced Duty Manager to join our team at Cineworld Cinemas Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our cinemas.

Key Responsibilities:
  • Customer Experience: Maintain a management presence at key business times to improve the customer journey and support your team to deliver a positive customer experience.
  • Operational Excellence: Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.
  • People Management: Engage teams to deliver improved business results through effective people management practices, including coaching, mentoring, and driving personal accountability, development, and performance.
  • Finance: Awareness of the cinema's controllable P&L/petty cash expenditure and payroll costs to ensure alignment with forecasts, targets, and budgets.
Requirements:
  • Customer Facing Experience: Proven experience in a customer-facing role, particularly in a retail, leisure, or hospitality environment.
  • Leadership Skills: Ability to integrate with the team and demonstrate effective leadership.
  • Adaptability: Adaptable and flexible to changing circumstances.
  • Organisational Skills: Good organisational skills, effective time management, and ability to prioritise tasks.
  • IT Literacy: IT literate, with proficiency in Microsoft Office and industry-specific software.
Desirable:
  • Local Marketing Experience: Experience in local marketing or a willingness to learn.
  • Audio Visual Knowledge: Knowledge of or a willingness to learn about Audio Visual presentation.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to change.

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