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Duty Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom SSP Deutschland GmbH Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at SSP Deutschland GmbH. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our business.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a team of colleagues to deliver exceptional customer service and achieve business objectives.
    • Develop and implement strategies to improve team performance and productivity.
  • Operational Efficiency
    • Monitor and control unit performance, identifying areas for improvement and implementing changes to drive business growth.
    • Collaborate with colleagues to streamline operations and simplify processes.
  • Customer Service and Experience
    • Ensure a clean, welcoming atmosphere that exceeds customer expectations.
    • Recognize and reward exceptional service within the team, promoting a culture of excellence and inclusivity.
  • Communication and Collaboration
    • Build strong relationships with colleagues, communicating effectively and making thoughtful decisions to drive team success.
    • Stay informed about unit performance and champion improvements to drive business growth.
Requirements
  • Experience
    • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Age and Eligibility
    • Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.
  • Skills and Qualities
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Flexibility to work a variety of shifts, including weekends.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced Duty Manager looking for a new challenge, please apply today.