Duty Manager M&S

4 weeks ago


Brighton, Brighton and Hove, United Kingdom SSP Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at M&S, Brighton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail role.
What We Offer
  • 75% Discount off your meal: Whilst on duty.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units (T&C apply)
  • Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

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