Area Operations Manager
3 weeks ago
Position Overview:
As an Area Operations Manager, you will be responsible for driving sales growth and achieving key performance indicators related to both colleague and customer service metrics. Your role will involve consistently executing priorities that enhance customer experience.
Key Responsibilities:
- Engage, motivate, and mentor our Autocentre management teams to uphold exceptional standards and foster outstanding customer service across our locations.
- Champion a customer-centric culture by ensuring effective recruitment, training, development, and recognition of team members.
Core Values:
We take pride in being a diverse and rapidly expanding organization. In this role, you will embody and promote our core values:
- One Halfords Family
- WOW Our Customer
- Be Better Every Day
- Pride In Expertise
Essential Skills and Experience:
- Proven ability to meet customer metrics through on-the-spot coaching and training, ensuring a superior customer experience.
- Strong communication and interpersonal skills, both verbal and written.
- Demonstrated success in leading teams to achieve outstanding results and supporting the strategic plan.
- Track record of meeting sales targets and managing team performance effectively.
- Commercial acumen and the ability to meet compliance standards in health and safety.
- Proficiency in IT, including Microsoft Word, Excel, and PowerPoint, with the ability to learn internal systems.
- Experience in labor force scheduling and field operations.
Additional Requirements:
A full valid driving license is mandatory.
Benefits:
- Competitive salary structure.
- Performance-related bonus with no cap.
- Colleague discount programs across our autocentres and retail outlets.
- Discount schemes on essential purchases, including groceries and shopping.
- Family and friends discount events.
- Trade price bike scheme and Cycle to Work initiative.
- Opportunity to participate in a share save scheme with a discount on shares.
- Pension scheme and life assurance coverage.
We are in an exciting phase of growth, focusing on motoring services and electric mobility. As the UK's leading retailer of motoring and cycling products and services, we are committed to getting the nation safely back on the move.
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