Fire and Security Regional Service Manager

6 days ago

Orkney, United Kingdom Marlowe Fire and Security Full time
Job Title: Regional Service Manager

We are seeking a highly skilled and experienced Regional Service Manager to join our team at Marlowe Fire and Security. As a Regional Service Manager, you will be responsible for leading a team of engineers in the Scotland region, ensuring the delivery of high-quality service to our customers.

Key Responsibilities:
  • Provide clear leadership and direction to the regional team, ensuring adherence to company policies and procedures.
  • Lead a team of engineers in the Scotland region, ensuring they have the necessary skills and resources to deliver excellent service to our customers.
  • Be responsible for the operational service delivery in the Scotland region, meeting Pre-Planned Maintenance (PPM) compliance targets and ensuring adherence to corrective Service Level Agreements (SLA's) of customer and the National Security Inspectorate (NSI).
  • Ensure sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers.
  • Responsible for Regional Profit & Loss in accordance with agreed target parameters.
  • Performance reviews of all regional engineers and competency reviews to support training requests.
  • Management of the Lead Engineers to deliver a first-class service to all our customers while clearly delegating lead engineer responsibilities of day-to-day management of regional engineers.
  • Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times.
  • To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training.
  • Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised.
Requirements:
  • Experience in working in a similar role previously.
  • Proficient in managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely.
  • Field-based experience and be comfortable in getting stuck in where needed.
  • Calm under pressure.
  • Full UK drivers licence.
Benefits:
  • Basic Salary – £42-45,000 subject to experience
  • Vehicle / Vehicle Allowance – subject to candidate preference
  • Royal London Pension
  • Life Assurance 4x Salary
  • 25 Days paid holidays plus Bank Holidays
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities

We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

  • Marlowe Fire & Security
  • Alarm Communications
  • Griffin Fire
  • Clymac
  • FAFS Fire & Security
  • Marlowe Kitchen Fire Suppression
  • Morgan Fire Protection
  • Victory Fire
  • Marlowe Smoke Control marlowe-
  • Hadrian Technology

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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