First Line Support Specialist

16 hours ago


Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: First Line Support Specialist

Join Hays Specialist Recruitment Limited as a First Line Support Specialist and take on a challenging role that requires excellent communication skills and technical knowledge.

Key Responsibilities:

  • Provide first line support and diagnostics for customers
  • Monitor customer equipment and identify potential issues
  • Log, update, and close event management tickets in a timely manner
  • Coordinate technical fault resolution and provide wide IT/communications understanding

Requirements:

  • Experience in a first line service desk environment
  • Excellent communication skills and ability to work with customers at all levels
  • Good computer skills and ability to manage multiple applications
  • BPSS check and additional background checks

What You'll Need to Succeed:

  • Must have experience of working in a first line service desk environment
  • Experience of triage and fault diagnosis is desired
  • Excellent customer focus and understanding of key customer requirements
  • Good PC skills including MS Office suite

Working with Hays Specialist Recruitment Limited:

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