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2nd Line Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Searchability Full time

Technical Support Role Overview

We are seeking a skilled 2nd Line Technical Support Specialist to join our team in Sheffield. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our clients, resolving complex technical issues, and ensuring seamless support experiences.

About the Role

  • Provide technical support and troubleshooting for Windows infrastructure and network queries.
  • Work independently and collaboratively with the team to resolve technical issues and improve support processes.
  • Develop and maintain a high level of technical expertise in Windows technology stack and network infrastructure.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with industry trends and emerging technologies to ensure our support services remain cutting-edge.

Requirements

  • Previous experience in a 2nd line support or similar technical role.
  • Fluency in either Spanish or German.
  • Strong understanding of Windows technology stack and network infrastructure.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Hybrid working arrangements.
  • A bonus scheme and additional benefits.

How to Apply

Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.