IT Support Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
Job Overview

We are seeking a skilled IT Support Specialist to provide technical assistance to our UK sites. As a key member of our team, you will be responsible for delivering outstanding support services to our clients.


Key Responsibilities
  1. Provide 1st and 2nd line end-user support for the UK sites, utilizing a ticket system.
  2. Assign software to UK clients using Microsoft Endpoint Configuration Manager.
  3. Offer hands-on technical support for media solutions in conference rooms and meeting areas.
  4. Monitor and resolve backup issues.
  5. Perform hands-on hardware support.
  6. Administer and maintain local IT infrastructure, including UPS and air conditioning units.
  7. Prepare laptops for new employees, replace old or faulty hardware, and upgrade memory.
  8. Manage servers, including lifecycle management, installation requests, and hardware replacement.
  9. Assign IP addresses, connect local hardware to the network, and perform basic fault finding.
  10. Resolve printer and phone/mobile/hand scanner hardware issues.

Administration
  1. Manage IT assets.
  2. Assign UK clients and hardware to the Active Directory.
  3. Assign UK clients to DHCP.
  4. Submit procurement requests for IT hardware and contracts.


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