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First Line Support Specialist

1 month ago

Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: First Line Support Specialist

Join Hays Specialist Recruitment Limited as a First Line Support Specialist and take on a challenging role that requires excellent communication skills and technical knowledge.

Key Responsibilities:

  • Provide first-line support and diagnostics for customers
  • Monitor customer equipment and identify potential issues
  • Log, update, and close event management tickets in a timely manner
  • Coordinate technical fault resolution and provide wide IT/communications understanding
  • Develop excellent customer focus and understanding of key customer requirements

Requirements:

  • Experience in a first-line service desk environment
  • Triage and fault diagnosis skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple applications and prioritize tasks
  • BPSS check and additional background checks

What You'll Need to Succeed:

  • Good computer skills and ability to manage several applications at once
  • Excellent customer service skills and ability to work with people at all levels
  • Ability to work in a fast-paced environment and meet targets
  • Technical fault coordination and wide IT/communications understanding

About the Role:

This is a challenging role that requires excellent communication skills and technical knowledge. As a First Line Support Specialist, you will be responsible for providing first-line support and diagnostics for customers, monitoring customer equipment, and identifying potential issues.

Why Choose Hays Specialist Recruitment Limited:

Hays Specialist Recruitment Limited is a leading recruitment agency that specializes in permanent and temporary recruitment. We offer a range of benefits, including competitive salaries, comprehensive training, and opportunities for career advancement.