Digital Support Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time
Job Title: Digital Support Specialist

We are seeking a highly skilled Digital Support Specialist to join our Digital and Technology Services (DTS) team. As a key member of our team, you will provide exceptional IT support and drive digital transformation.

Key Responsibilities:
  • Provide high-quality, customer-focused support, handling technical incidents and service requests efficiently.
  • Contribute to the continuous improvement of digital processes and services.
  • Develop and maintain our IT Service Management (ITSM) application, using low-code platforms to streamline operations and enhance service delivery.
  • Handle internal first line technical incidents and service requests, providing a diagnosis of issues and communicating updates while deploying appropriate fixes, workarounds, or escalations in line with agreed SLA's.
  • Contribute to the upskilling of SYMCA's user community by developing and providing onboarding and digital skill enhancement sessions, guidance, and self-help resources.
  • Proactively identify, create, and maintain knowledge articles for internal colleagues and the Digital and Technology Services department.
  • Contribute to projects and initiatives that add value to the SYMCA user community experience and participate in the continuous service improvement process.
Requirements:
  • Previous experience within a Service Desk/Support role with exceptional attention to detail and communication skills.
  • Act as the voice of the customer with relation to internal escalations and value the importance of providing an exceptional customer experience.
  • Capable of working independently and under pressure with a solid understanding of hardware, Windows, Android operating systems, End-Point Management and Security, Collaboration Tools, Networking, Microsoft 365, Remote Support Tools, ITIL Framework, and GDPR guidelines.
Benefits:
  • Access to a local Government Pension Scheme.
  • Opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.
  • Hybrid working arrangements.
  • Annual Leave Purchase Scheme.
  • Training on the job and support with upskilling skills through on the job training and qualifications.
  • Holiday entitlement of up to 36 days annual leave (depending on length of service).

We value diversity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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