Digital Support Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time
Job Title: Digital Support Specialist

We are seeking a highly skilled Digital Support Specialist to join our Digital and Technology Services (DTS) team at South Yorkshire Mayoral Combined Authority. As a key member of our team, you will provide exceptional IT support and drive digital transformation across the organization.

Key Responsibilities:
  • Provide high-quality, customer-focused support for technical incidents and service requests.
  • Contribute to the continuous improvement of digital processes and services.
  • Develop and maintain our IT Service Management (ITSM) application using low-code platforms.
  • Handle internal first-line technical incidents and service requests, providing diagnosis and implementing fixes or escalations.
  • Upskill our user community by developing and providing onboarding and digital skill enhancement sessions, guidance, and self-help resources.
  • Proactively identify, create, and maintain knowledge articles for internal colleagues and the Digital and Technology Services department.
Requirements:
  • Previous experience in a Service Desk/Support role with exceptional attention to detail and communication skills.
  • Ability to work independently and under pressure with a solid understanding of hardware, operating systems, end-point management, security, collaboration tools, and ITIL framework.
  • Good understanding of GDPR guidelines, Computer Misuse Act, and health and safety legislation.
Benefits:
  • Access to a local Government Pension Scheme.
  • Opportunities for salary enhancements as you grow within the organization.
  • Hybrid working arrangement with flexible working options.
  • Annual Leave Purchase Scheme.
  • Training and development opportunities.

We value diversity and welcome applications from individuals with a range of backgrounds and experiences. If you are passionate about delivering exceptional IT support and driving digital transformation, we encourage you to apply for this exciting opportunity.

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