Customer Service Team Lead

4 days ago

Londonderry, United Kingdom Budget Energy Full time
Job Title: Customer Service Team Lead

Budget Energy is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Derry. As a key member of our customer service department, you will be responsible for leading a team of customer service agents and ensuring that they deliver an exceptional customer experience.

Key Responsibilities:
  • Lead and manage a team of customer service agents to ensure they meet and exceed customer service targets.
  • Develop and implement effective training programs to enhance the skills and knowledge of customer service agents.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and effective issue resolution.
  • Ensure compliance with industry regulations and standards.
Requirements:
  • 2+ years of experience in a customer service leadership role.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience working in a regulated industry.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Budget Energy is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality of opportunity.

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