Customer Service Representative

7 days ago

Londonderry, United Kingdom AXA Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and timely information to customers regarding their policies and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Continuously improve knowledge and skills to provide excellent customer service
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading global company

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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