Customer Service Representative

6 days ago


Londonderry, United Kingdom AXA Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and timely information to customers regarding their policies and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer service standards and key performance indicators
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading global insurance company
About AXA

AXA is a leading global insurance company that provides a wide range of insurance products and services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our customers.



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