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People Services Team Lead

2 months ago

Londonderry, United Kingdom AXA Group Full time
About the Role

We are seeking an experienced HR professional to lead and oversee the People Services Team at AXA Ireland. As a key member of our HR team, you will be responsible for ensuring the effective management of our HR operations, including payroll, pension, leave, and annual compensation cycle.

Key Responsibilities
  • Lead and manage the People Services Team, ensuring effective performance management and delivery of overall Key Performance Indicators/ targets.
  • Administer HR elements of payroll, pension, leave, and annual compensation cycle with accurate record-keeping and quality checking processes.
  • Ensure that work tasks are well organised, prioritised, and delegated to the people services advisors on a daily basis, ensuring work is completed within agreed SLA's.
  • Accountable for ensuring the accurate and consistent delivery of key transactional HR activities, including sickness and absence reporting, staff changes, and maintenance of employees' personnel files.
  • Manage and oversee the administration of the monthly payroll elements, ensuring this is delivered accurately each month and any issues are resolved quickly and effectively.
  • Provide a second-level response for colleagues responding to complex queries.
  • Undertake a review of current HR processes and operations services, sharing innovative solutions and identifying efficient and effective processes and procedures that can be implemented.
  • Define key performance indicators, develop metrics, and service level agreements for core work and transactions, ensuring the right measures are in place to track and trend individual performance and team delivery against objectives.
  • Support the wider HR team with ad hoc requests and provide guidance to managers on process guidelines, including complex escalated issues.
  • Support the development and maintenance of Standard Operating Procedures and compliance with legislation.
  • Collaborate with third-party suppliers for solid reporting and good working relationships.
  • Lead on HR projects outside of BAU activities.
About You

We are looking for a highly effective and customer-driven individual with excellent people and leadership skills. You will have a solid understanding of Ireland/UK Employment law and visa/work permits, and a CIPD qualification is required. You will also have a degree in business or HR, and highly effective self-motivation, planning, and organizational skills in order to deliver on objectives.

A solution-driven individual with strong influencing skills, a pragmatic hands-on approach, and the ability to make decisions based on analysis, delivering solutions in a timely manner. You will also have meticulous focus on detail and quality with outstanding written and verbal communication abilities.

Computer literate with a good understanding of IT tools and MS packages, demonstrating accuracy and speed when updating relevant HR system.

What We Offer

At AXA Ireland, we offer a competitive salary with annual review, annual company and performance-based bonus, contributory pension scheme, life assurance, generous annual leave, AXA employee discounts, education support, and plenty of learning opportunities.

We are proud to support the needs of our employees and as such understand everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.