Customer Service Team Lead
4 weeks ago
Budget Energy is seeking a highly skilled Customer Service Team Lead to join our team in Derry. As a key member of our customer service department, you will be responsible for leading a team of agents in delivering exceptional customer experiences across various channels.
Key Responsibilities:
- Train and develop the Customer Services Team to ensure they have the necessary skills to deliver high-quality customer experiences.
- Monitor and manage team performance using various tools and methods, including interpreting reports and monitoring customer interactions.
- Provide effective and consistent communication in the team, encourage feedback, and customer insight to enhance the customer experience.
- Ensure sales and service targets are met, KPIs are continually reviewed, and expectations are met with optimum levels of quality and service delivery.
- Ensure direct reports adhere to industry-specific license conditions and other relevant regulatory requirements.
Candidate Profile:
We are looking for a highly numerate and experienced individual with a strong background in customer service management. You should have excellent communication, teamwork, and negotiation skills, with a strong focus on customer service. Proficiency in Microsoft Excel and CRM systems is essential, as well as vendor management and handling high-volume processing teams.
About Budget Energy:
Budget Energy is a well-established business within the DCC group, committed to delivering exceptional customer experiences. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
- Competitive Salary
- Healthcare Allowance
- Pension scheme
- Staff discounts
- Health and Wellbeing Supports
- Learning and Development Opportunities
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