Customer Service Team Lead

4 weeks ago


Londonderry, United Kingdom Budget Energy Full time
Job Title: Customer Service Team Lead - Energy Sector

Budget Energy is seeking a highly skilled Customer Service Team Lead to join our team in Derry. As a key member of our customer service department, you will be responsible for leading a team of agents in delivering exceptional customer experiences across various channels.

Key Responsibilities:

  • Train and develop the Customer Services Team to ensure they have the necessary skills to deliver high-quality customer experiences.
  • Monitor and manage team performance using various tools and methods, including interpreting reports and monitoring customer interactions.
  • Provide effective and consistent communication in the team, encourage feedback, and customer insight to enhance the customer experience.
  • Ensure sales and service targets are met, KPIs are continually reviewed, and expectations are met with optimum levels of quality and service delivery.
  • Ensure direct reports adhere to industry-specific license conditions and other relevant regulatory requirements.

Candidate Profile:

We are looking for a highly numerate and experienced individual with a strong background in customer service management. You should have excellent communication, teamwork, and negotiation skills, with a strong focus on customer service. Proficiency in Microsoft Excel and CRM systems is essential, as well as vendor management and handling high-volume processing teams.

About Budget Energy:

Budget Energy is a well-established business within the DCC group, committed to delivering exceptional customer experiences. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits:

  • Competitive Salary
  • Healthcare Allowance
  • Pension scheme
  • Staff discounts
  • Health and Wellbeing Supports
  • Learning and Development Opportunities


  • Londonderry, United Kingdom Budget Energy Full time

    Budget Energy are seeking to recruit a Customer Services Team Lead on full time, fixed-term basis (12 month contract). Operating from our offices in Derry the successful candidate will manage and lead a team of agents in the customer services department. The team lead will ensure the team delivers an excellent standard of quality. They will be committed...


  • Londonderry, United Kingdom Frasers Group Full time

    Welcome to Frasers Group, a world-renowned leader in premium fashion.Our passion for delivering exceptional customer experiences has driven our success, and we're looking for a talented individual to join our team as a Sales and Customer Service Team Lead.About the Role:As a Sales and Customer Service Team Lead, you will be responsible for maximizing sales...


  • Londonderry, United Kingdom Budget Energy Full time

    Job DescriptionBudget Energy is seeking a highly skilled Customer Service Team Lead to join our team in Derry. As a key member of our customer service department, you will be responsible for managing and leading a team of agents to deliver an excellent standard of quality and customer experience.Key Responsibilities:Train and develop the Customer Services...


  • Londonderry, United Kingdom Budget Energy Full time

    Job Title: Customer Service Team LeadBudget Energy is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Derry. As a key member of our customer services department, you will be responsible for managing and leading a team of agents to deliver an excellent standard of quality and customer experience.Key...


  • Londonderry, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our Tesco team as a Customer Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities Provide outstanding customer service,...


  • Londonderry, United Kingdom AXA Group Full time

    At AXA, we're looking for a talented Customer Service Representative to join our team. As a key point of contact for our customers, you'll be responsible for providing exceptional service and support to help them with their queries and concerns.As a Customer Service Representative, you'll be working in a fast-paced environment, handling a variety of customer...


  • Londonderry, United Kingdom Donnelly Group NI Full time

    Are you looking for a new challenge after leaving Sixth-Form or University?We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Customer Service Advisor. As a Trainee Customer Service Advisor, you will have the opportunity to develop your skills and knowledge in customer service, working with a leading Toyota Centre...


  • Londonderry, United Kingdom Donnelly Group NI Full time

    Are you looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Customer Consultant.Key ResponsibilitiesProvide excellent customer service and support to our clientsDevelop strong relationships with customers and...


  • Londonderry, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service, responding to customer queries and...


  • Londonderry, United Kingdom AXA Group Full time

    We are seeking a Customer Service Representative to join our team at AXA Group. As a Customer Service Representative, you will be the main point of contact for our customers, providing exceptional service and support.Key responsibilities include:Answering phone calls from customers, addressing a variety of queries and concerns.Using your judgment to...


  • Londonderry, United Kingdom Musgrave NI Full time

    About the RoleWe are seeking an ambitious and results-driven retail professional to join our team as an Assistant Manager at Centra Dungiven. In this role, you will have the opportunity to develop your leadership skills, work closely with the Store Manager, and contribute to the success of our store. You will be responsible for supporting the Store Manager...


  • Londonderry, United Kingdom Next Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Team Member to join our team at Next. As a Sales Team Member, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.About the Role:Provide fast and friendly service to our customers, helping them to...

  • Retail Team Lead

    2 weeks ago


    Londonderry, United Kingdom DV8 Fashion Full time

    About DV8 FashionWe are a leading fashion name on the high street with a presence across Northern Ireland, Republic of Ireland & Scotland. With over 30 years of experience and nearly 60 stores, we offer top brands, exclusive lines, and new trends.Our team is at the heart of our success, and we're looking for a Retail Supervisor to join our DV8 Foyleside...


  • Londonderry, United Kingdom Asda Full time

    About the RoleAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...


  • Londonderry, United Kingdom Primark Full time

    Primark Department Manager RoleAbout the JobWe are seeking an experienced manager to lead our department team in a fast-paced retail environment. As a Department Manager, you will be responsible for overseeing daily operations, managing staff, and driving sales growth.Key ResponsibilitiesCollaborate with the management team to achieve store goalsManage stock...


  • Londonderry, United Kingdom Ulster University Full time

    {{description}}Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Resolve customer complaints in a timely and professional manner.Provide product information and answer technical questions.Requirements:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment. Familiarity with customer service...


  • Londonderry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Derry, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Londonderry, United Kingdom Three Full time

    About the Role:We are seeking a talented Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and support to our customers.Key Responsibilities:Provide outstanding customer service and support to our customersWork collaboratively with the...


  • Londonderry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers at beBee Professionals in Derry. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in...


  • Londonderry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous experience in a customer-facing role and excellent communication skills.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Work...