Customer Service Representative

4 weeks ago


Londonderry, United Kingdom Three Full time

About the Role:

We are seeking a talented Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Provide outstanding customer service and support to our customers
  • Work collaboratively with the store team to achieve sales and customer service targets
  • Develop and maintain a thorough knowledge of our products and services
  • Upsell and cross-sell our products and services to customers
  • Resolve customer complaints and issues in a professional and timely manner

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of mobile technology and devices
  • Ability to work flexible hours, including weekends and evenings

What We Offer:

  • A competitive hourly rate of £12
  • A brand new smartphone on an Unlimited data plan
  • An on-target bonus of 25%, paid out monthly based on store performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

About Three:

Three is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We are a Disability Confident Committed Employer and are committed to equality in employment and growing a diverse workforce.



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