Customer Support Specialist
3 weeks ago
About the Role:
Mulberry Recruitment is seeking a highly skilled Client Support Candidate to join our team in Farnborough. As a Client Support Specialist, you will be the primary point of contact for clients and prospects, providing exceptional customer service and support.
Key Responsibilities:
- Manage inbound and outbound customer service and marketing campaign requirements, booking appointments with our advisers and responding to customer inquiries.
- Respond to customer emails and resolve their issues in a timely and professional manner.
- Make outbound GDPR compliant calls with clients and prospects to book appointments and provide follow-up support.
- Develop and maintain strong relationships with clients and prospects, providing personalized support and guidance.
Requirements:
- Excellent communication and listening skills, with the ability to relate to people and manage objections in a financial services sales context.
- Strong attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively.
- Resilient and diplomatic, with the ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits:
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for 3 years)
- Life Assurance (4x salary)
- Critical Illness (£50,000 lump sum)
- Pension 6% Employer, 3% Employee
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