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Sales and Customer Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Personnel Selection Full time
About Us

We are a global leader in manufacturing and engineering, providing top-notch equipment to clients around the globe.

Position Overview

We are currently looking for a Sales and Customer Support Specialist to join our dynamic team at our UK Head Office.

Key Responsibilities
  • Assist international customers with their spare parts inquiries.
  • Once trained, offer detailed information and guidance regarding spare parts.
  • Handle all related administrative tasks and ensure exceptional customer service.
What We Offer

We provide a competitive starting salary, a Monday to Friday work schedule, and the possibility of hybrid working arrangements after training. Additional benefits include:

  • Free parking
  • 25 days of annual leave plus public holidays
  • A comprehensive benefits package, including a contributory pension scheme
Career Development

As a well-established and stable organization, we are committed to your professional growth and advancement.

Who We Are Looking For

This role is ideal for individuals with prior experience in customer service and strong administrative capabilities. A genuine interest in our technical product offerings is essential.

We welcome candidates from various sectors, as we provide extensive training on our products and services. A willingness to learn about our technical offerings is crucial.

Role Expectations

In this position, you will:

  • Deliver outstanding customer service via phone and email.
  • Accurately manage all administrative tasks related to customer orders from initiation to delivery.
Qualifications

We also consider recent graduates with relevant engineering or business degrees and some work experience who are eager to join an international engineering firm that values career progression.

Success Factors

To excel in this role, you must:

  • Quickly grasp technical product information.
  • Exhibit strong attention to detail and administrative skills.
  • Work collaboratively within a team environment.
  • Demonstrate a positive attitude and a commitment to customer care.
Conclusion

We offer a structured workweek, a competitive salary, and an excellent benefits package, along with comprehensive training on our product range.