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Customer Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Avendra International Full time

Job Title: 1st Line Customer Support Analyst

Job Summary:

We are seeking a highly organized and analytical individual to join our Operations team as a 1st Line Customer Support Analyst. As a key member of our team, you will provide exceptional support to Account Managers and stakeholders, ensuring timely and accurate delivery of reports and projects.

Key Responsibilities:

  • Complete price benchmarking projects for key stakeholders, contributing to business growth and securing new business.
  • Liaise with clients and suppliers regarding product information.
  • Deliver daily and ad hoc purchasing analysis and reports to Account Managers & key stakeholders.
  • Contribute towards cost savings, add value, and support ongoing contract performance.
  • Work closely with the Account Manager and support clients as needed.

Requirements:

  • Organized, methodical, and able to manage priorities.
  • Good verbal and written communication skills.
  • Excellent relationship building skills.
  • Very organized and methodical.
  • Analytical thinker and numerate.
  • Microsoft Office - Excel, Word, and PowerPoint.
  • Ability to analyze and interpret complex data using Excel to a high level.
  • Must be able to use VLOOKUPS, Pivot Tables, Conditional Formatting, and Formulas.
  • Demonstrable experience of meeting targets & delivering client satisfaction.

Equal Opportunities:

We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.