IT Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Shaw Daniels Solutions Full time
{"Job Summary

We are seeking a skilled IT Support Specialist to join our team at Shaw Daniels Solutions. As an IT Support Specialist, you will provide technical support to our customers, delivering high-quality services and ensuring their IT needs are met.

Key Responsibilities
  • Provide first- and second-line technical support via phone, email, and in-person requests.
  • Log, update, and manage all calls via our IT call logging system.
  • Manage software licenses, including ordering and distribution.
  • Ensure the confidentiality, integrity, and availability of company and customer information.
  • Allocate technical calls to the relevant resolver group and initiate escalation procedures.
Requirements
  • Previous experience in an IT Service Desk environment.
  • Experience with Office 365 and Microsoft Azure.
  • Understanding of mobile telephony and smart devices.
What We Offer
  • Adaptive and flexible working arrangements.
  • Generous holiday allowance.
  • Health Cash Plan, Private Medical Insurance, and Dental Insurance.
  • Matched contribution pension scheme with life assurance.
  • Employee discount portal.
  • Holiday Trading.
  • Support for the Armed Forces community.
  • Payroll Giving and Volunteering.
About Us

Shaw Daniels Solutions values diversity and does not have a fixed idea about background or education. If you can demonstrate the required level of experience and a willingness to learn, we would like to hear from you.

"}

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