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Customer Finance Support Specialist
2 months ago
BMW Group Financial Services UK is seeking a New Business
Customer Finance Support Specialist. This position plays a vital role in supporting the Retailer network (dealerships) and internal teams to facilitate Customer financing.
As a key support function, you will adapt quotations for both new and existing business, managing a high volume of calls, web chats, and administrative tasks. You will collaborate closely with the Underwriting team and liaise with various internal departments to ensure seamless operations.
Your responsibilities will include providing essential support to business lines in communicating new and existing processes, including tactical sales initiatives, to maximize opportunities and enhance first call resolution.
Role Overview – 22 Month Fixed Term Contract
What You Can Expect:
Calculate and provide guidance on new business quotations. Assess, validate, and secure authorization for requests beyond your own limits for rates, commissions, and residual values. Address queries and optimize new business prospects. Deliver clear and detailed advice to retailers/partners regarding tactical campaigns to mitigate significant financial risks for all stakeholders. Update Retailers/Partners on the status of proposals in the Underwriting process.What We Are Looking For:
Experience in a high-volume telephone-based environment. Excellent telephone and customer service abilities. Proficiency in accurately managing and interpreting numerical data. Competence in using Microsoft Office applications. Proven track record of meeting deadlines with a high degree of accuracy.At BMW Group, we are dedicated to providing our employees with a balanced work-life experience. We pride ourselves on being a flexible employer, and for most roles, we can discuss options for flexible hours, job sharing, compressed hours, or part-time arrangements. We also support a hybrid model that combines remote and office work.
In 2024, BMW Group Financial Services UK was recognized as a Top Employer. We invest in our workforce and foster a culture of flexible working while promoting a positive and supportive work environment. Our offices provide an excellent workplace with a collaborative atmosphere and an industry-leading brand.
Successful candidates will undergo background screening checks, and employment offers will be contingent upon satisfactory results. These checks may include references, right to work, IT system Compliance Integrity Check (COIN), CV verification, and relevant qualifications. Additional checks may involve criminal records, financial history, directorships, address verification, internet research, and/or driving license checks.
We are proud to participate in the Disability Confident scheme, which supports employers in maximizing the talents that disabled individuals can bring to the workplace.
