Lead Operations Coordinator

4 weeks ago

Hatfield, Hertfordshire, United Kingdom Ocado Group Full time
Ocado Group is committed to being an equal opportunities employer, ensuring that all prospective employees are treated fairly and equitably, irrespective of their gender, sexual orientation, marital status, race, color, nationality, ethnic or national origin, religion or belief, age, disability, or union membership status.

Why Choose Ocado?

At Ocado Logistics, we prioritize your well-being. We are dedicated to fostering your overall development and ensuring that your experience with us is rewarding. Our extensive benefits package includes a healthy work-life balance, comprehensive healthcare coverage, competitive salaries, and exclusive employee discounts. We recognize the significance of financial stability in providing peace of mind. Join Ocado Logistics and immerse yourself in a culture that genuinely values and supports your well-being throughout your career journey.

About Us:

Ocado Logistics serves as the core of our UK operations, featuring a network of state-of-the-art warehouses, spokes, and offices nationwide. Our customer-focused approach is driven by a dedicated team committed to delivering an outstanding shopping experience. By emphasizing our workforce, we achieve business success and maximize employee value. At Ocado Logistics, we prioritize addressing the needs and nurturing the spirit of our team.

Role Overview:

As the Lead Operations Coordinator, you will manage the daily functions of the Primary Network Team, working closely with essential stakeholders, including Ocado Retail, third-party logistics partners, Supply Chain Teams, and broader Ocado Logistics Teams, to meet top industry performance indicators. Your primary focus will be on ensuring the network's overall success and sustainable growth while continuously pursuing innovative enhancements. This position is well-suited for individuals with experience in Primary Networks, a mindset geared towards continuous improvement, and strong capabilities in stakeholder relationship management and team leadership.

Your Responsibilities:

- Oversee a team of Account Managers and Primary Coordinators, guiding them in achieving performance targets.
- Conduct individual meetings with team members, lead projects to facilitate business transformation, and participate in stakeholder discussions to enhance the Primary team.
- Cultivate strong relationships with third-party logistics providers and other supply chain teams, identifying opportunities for process enhancements and sharing successes across the organization.
- Manage risks and challenges, promote effective collaboration, and encourage a culture of continuous improvement.
- Engage in talent mapping and development initiatives, contributing to broader business projects.

Your Profile:

You are an exceptional communicator with robust planning and organizational skills, adept at thriving in a performance-driven environment. You possess a proven track record of managing both direct and indirect reports, with proficiency in Google Suite and Microsoft Office, particularly Excel. Your strong analytical abilities and technical acumen enable you to interpret numerical data effectively. You excel at building constructive relationships across the organization and with external stakeholders, positively influencing outcomes. As a proactive team player, you readily share knowledge and integrate well within diverse teams. You are a confident decision-maker, capable of working autonomously, and excel under pressure while maintaining accuracy and meeting deadlines. Your leadership qualities shine through in guiding teams through change and growth, fostering development, and driving continuous improvement. With a focus on customer satisfaction, you consistently strive to enhance the customer experience.

What We Offer:

Our award-winning recognition program celebrates your contributions. Your well-being is central to our offerings:
  • Flexible Work: Enjoy a policy allowing 30 days of 'work from anywhere' for a balanced lifestyle.
  • Wellbeing Support: Access dedicated applications and an Employee Assistance Programme for holistic well-being.
  • Generous Leave: Start with 25 days, increasing to 27 after five years, with an option to purchase additional days.
  • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
  • Private Medical Cover: Enjoy comprehensive private medical insurance for peace of mind.
  • Family-Friendly Policies: We support your family with maternity, adoption, shared parental leave, and paternity leave.
  • Financial Assistance: Access interest-free train tickets and participate in our Cycle to Work Scheme.
  • Shuttle Services: Convenient free shuttle buses connect you to work.
  • Share Schemes: Participate in exciting share plans to engage in our success.
  • Shopping Benefits: Enjoy a 15% discount and savings at popular retailers and restaurants.
  • Financial Protection: We provide Income Protection and Life Assurance for your financial security.
We are dedicated to your well-being, both professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through our Benefits platform.

We are in this together, proud of our work, and committed to continuous improvement.

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#LI-HYBRID

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