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Lead Operations Coordinator
2 months ago
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Why Choose Ocado?
At Ocado Logistics, we prioritize your well-being. Our commitment lies in fostering your comprehensive development and ensuring that your experience with us is rewarding. Our extensive benefits package encompasses a healthy work-life balance, comprehensive healthcare options, competitive remuneration, and exclusive employee discounts. We recognize the significance of financial stability in providing peace of mind. Join Ocado Logistics and immerse yourself in a culture that genuinely values and supports your well-being throughout your career journey.
About Us:
Ocado Logistics serves as the vital core of our UK operations, featuring a sophisticated network of state-of-the-art warehouses, spokes, and offices nationwide. Our customer-focused strategy is driven by a dedicated team committed to delivering an outstanding shopping experience. By emphasizing our workforce, we achieve business success and maximize employee value. At Ocado Logistics, we prioritize understanding and addressing the needs of our team.
Role Overview:
As the Lead Operations Coordinator, you will manage the daily functions of the Primary Network Team, working closely with essential stakeholders, including Ocado Retail, third-party logistics partners, Supply Chain Teams, and broader Ocado Logistics Teams, to meet top industry performance indicators. Your primary focus will be on ensuring the network's overall effectiveness and sustainable development while consistently pursuing innovative enhancements. This position is well-suited for individuals with a background in Primary Networks, a mindset geared towards continuous improvement, and strong capabilities in stakeholder relationship management and team leadership.
Your Responsibilities:
You will lead a team of Account Managers and Primary Coordinators, guiding them in achieving performance targets and objectives. This role entails conducting individual team meetings, spearheading projects to facilitate business transformation, and participating in stakeholder discussions to enhance the Primary team’s effectiveness. You will be tasked with cultivating robust relationships with third-party logistics providers and other supply chain teams, identifying opportunities for process enhancements, and communicating achievements across the organization. Additionally, you will manage risks and challenges, promote effective collaboration, and nurture a culture of ongoing improvement. Your responsibilities will also include talent mapping and development, alongside contributing to broader business initiatives.
Your Profile:
You MUST possess demonstrable experience in supply chain management or primary logistics operations. You are an exceptional communicator with strong organizational and planning skills, capable of thriving in a performance-driven environment. You have a proven track record of managing both direct and indirect reports, with proficiency in Google Suite and Microsoft Office, particularly Excel. Your analytical skills and technical acumen enable you to interpret numerical data effectively. You excel at fostering constructive relationships across the organization and with external partners, positively influencing outcomes. As a proactive team player, you readily share knowledge and integrate well within diverse teams. You are a confident decision-maker, able to work autonomously, and excel under pressure while maintaining accuracy and meeting deadlines. Your leadership abilities are evident in guiding teams through transitions and growth, promoting development, and driving continuous enhancement. With a strong focus on customer satisfaction, you consistently seek to improve the customer experience.
What We Offer:
Our award-winning recognition program acknowledges your contributions. Your well-being is central to our offerings:
- Flexible Work: Benefit from a 'work from anywhere' policy for a balanced lifestyle.
- Wellbeing Support: Access dedicated applications and an Employee Assistance Programme for holistic health.
- Generous Leave: Start with 25 days, increasing to 27 after five years, with an option to purchase additional days.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Enjoy comprehensive private medical insurance for peace of mind.
- Family-Friendly Policies: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Assistance: Access interest-free train tickets and participate in our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Benefits: Enjoy a 15% discount and savings at popular retailers and restaurants.
- Financial Protection: We provide Income Protection and Life Assurance for your financial security.
We are dedicated to your well-being, both professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.
We are in this together, proud of our achievements, and committed to continuous improvement.
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