Aftersales Administrator and Support Specialist

6 days ago

Leamington Spa, Warwickshire, United Kingdom Agricultural and Farming Jobs Agency Full time
About the Role

We are seeking a highly organized and detail-oriented Aftersales Administrator and Support Specialist to join our team at Agricultural and Farming Jobs Agency. As a key member of our aftersales team, you will be responsible for providing exceptional support to our dealers and customers, ensuring seamless aftersales experiences.

Key Responsibilities
  • Parts Administration
    • Create and generate routine reporting documents for the UK parts business
    • Consult with the UK parts team and head office colleagues
    • Generate Parts KPIs
    • Attend weekly parts meetings and report on parts order intake progress, invoicing progress, and 3rd Party sales order portfolio and invoicing status
  • Service Administration
    • Monitor product recall progress and status, and report results to the Aftersales Manager, Area Service Managers, and dealers
    • Coordinate warranty parts returns, arrange return of parts, create proforma invoices for customs processes, and organize shipments
    • Release safety and service recalls to network of dealers
    • Chase up safety and service recalls with dealers
  • General Administration
    • Provide general administration support to the aftersales team
    • Generate routine service information letters and bulletins
    • Answer main line telephone with other admin staff
Requirements
  • Dealership/service department experience in a similar role
  • A passion or experience of the agricultural and farming sector
  • Excellent technical and organizational skills
  • IT literate - Microsoft, SAP, Excel, Dealer Systems
  • Engineering or technical background
  • Excellent communication skills - able to relay information accordingly
  • Great team-player
  • Forklift operator experience - beneficial but not essential
About Us

Agricultural and Farming Jobs Agency is a leading recruitment agency specializing in the agricultural and farming sectors. We provide outstanding recruitment services to industry-leading organizations across the UK and internationally.

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