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Aftersales Support Administrator
2 months ago
Important Notice: This position is not eligible for UK Visa Sponsorship. Candidates must possess a pre-existing Right to Work in the UK to be considered for an employment contract.
Position Overview:
We are seeking an Aftersales Support Administrator to join a leading Agricultural and Farm Machinery Manufacturer. This role is based in the East Midlands and offers a competitive salary of approximately £35,000, commensurate with experience.
Benefits Include:
- BUPA health coverage, with the option to include family members.
- 25 days of annual leave in addition to bank holidays.
- Death in service benefit.
- Comprehensive company pension scheme.
Position Details:
This is a permanent, full-time role with working hours from 8:30 AM to 5:30 PM, Monday to Friday, including a 30-minute lunch break.
Company Overview:
Join one of the world's largest manufacturers in the agricultural and farm machinery sector.
Key Responsibilities:
Parts Administration:
- Compile and generate routine reports for the UK parts division, collaborating with the parts team and head office staff.
- Monitor and report on Parts KPIs.
- Attend weekly parts meetings and provide updates to the head office team in the absence of the Aftersales Manager.
- Manage invoicing for third-party orders and process credits/returns.
- Coordinate parts returns and maintain accurate records.
- Assist in generating parts information letters and bulletins.
- Support dealers with inquiries regarding parts.
Service Administration:
- Track product recall progress and communicate results to relevant stakeholders.
- Manage warranty parts returns and create necessary documentation for customs.
- Facilitate training processes and assist in presenting training sessions.
- Support dealers with warranty registrations and service inquiries.
Ideal Candidate Profile:
The successful candidate will possess:
- Experience in a dealership or service department in a similar capacity.
- A passion for or experience in the agricultural sector.
- Strong technical and organizational skills.
- Proficiency in IT, including Microsoft Office, SAP, and dealer systems.
- A background in engineering or a related technical field.
- Excellent communication skills, with the ability to convey information effectively.
- A collaborative team-oriented approach.
- Forklift operation experience is advantageous but not mandatory.
Application Process:
To apply, please click the apply now button.
Industry Keywords: Agricultural machinery roles, aftersales administration, service department positions, agricultural technician opportunities.
We appreciate all applications; however, only those shortlisted for an interview will be contacted. Your application will be handled with the utmost confidentiality, and personal details will not be shared with third parties without your consent.
About Agricultural and Farming Jobs Agency:
Established in 2013, we specialize in recruitment and job advertising services across various sectors, including Agriculture, Farming, Horticulture, and Technical Engineering.
