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Regional Aftersales Manager
2 months ago
We are seeking a highly skilled and experienced Regional Aftersales Manager to join our team at Agricultural and Farming Jobs Agency. As a key member of our organization, you will be responsible for managing the dealer network for all aspects of parts and service to achieve a high level of after-sales support.
Key Responsibilities- Parts Management
- Develop and promote the parts sales product portfolio to the dealer network.
- Implement dealer parts sales targets, promotions, and marketing actions to achieve the parts sales budget.
- Manage and encourage dealers to achieve their dealer parts target and subsequent bonus scheme.
- Provide support for dealers in relation to all parts business and enquiries.
- Conduct regular meetings to discuss and plan the development and growth of the dealer parts counter and workshops sales maintaining profitability and good workshop management.
- Manage and engage with dealers to promote company Services (extended warranty, fleet management and licenses).
- Service Management
- Develop and implement the technical support process for all products in the product portfolio.
- Oversee and ensure the customer satisfaction process in support of the dealer network.
- Manage and control base warranty expenditure including supervision of the dealer warranty claim process, routine audits and claim approval.
- Implement the dealer service standards program to the dealer network, maintaining a level of competence, image and grading expected of the dealer.
- Manage, create, and collate reports from the dealer network required to report product concerns back to the relevant reporting department.
- Support and conduct basic dealer parts and service training for the Training Academy as required.
- Attend national and local shows representing aftersales when required in support of the network.
- Manage and ensure the dealer maintains a competence level in line with company expectations through regular attendance to dealer parts & service training programs.
- Distribute KPI data.
- Agricultural machinery service, engineering, or technical background with a desire to progress to management level.
- Commercial acumen and the ability to manage the dealer network, promoting and selling after-sales parts as an add-on.
- Ability to travel in a regional role.
