Farm Equipment Service Administrator

6 days ago


Leamington Spa, Warwickshire, United Kingdom Agricultural and Farming Jobs Agency Full time
About the Role

We are seeking a highly organized and detail-oriented Aftersales Administrator and Support Specialist to join our team at Agricultural and Farming Jobs Agency. As a key member of our aftersales team, you will be responsible for providing exceptional support to our dealers and customers, ensuring seamless parts and service operations.

Key Responsibilities
  • Manage and coordinate parts orders, invoices, and returns, ensuring accurate and timely processing.
  • Generate and distribute routine parts and service information letters and bulletins to dealers.
  • Monitor and report on product recall progress and status, ensuring compliance with regulatory requirements.
  • Support dealers with warranty and extended warranty registrations, as well as standard and service training courses.
  • Provide administrative support for service and parts operations, including data entry, record-keeping, and reporting.
  • Collaborate with colleagues in the UK and EU to resolve parts and service inquiries and claims.
Requirements
  • Previous experience in a dealership or service department, preferably in a similar role.
  • Strong technical and organizational skills, with proficiency in Microsoft, SAP, Excel, and Dealer Systems.
  • Excellent communication and interpersonal skills, with the ability to relay complex information effectively.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • IT literate and comfortable with technology, including software and hardware systems.
What We Offer

We offer a competitive salary and benefits package, including BUPA health cover, a company pension scheme, and 25 days annual leave plus bank holidays. If you are a motivated and detail-oriented individual with a passion for the agricultural and farming sector, we encourage you to apply for this exciting opportunity.



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