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Regional Aftersales Manager
2 months ago
We are seeking a highly skilled and experienced Regional Aftersales Manager to join our team at Agricultural and Farming Jobs Agency. As a key member of our organization, you will be responsible for managing the dealer network for all aspects of parts and service to achieve a high level of after sales support in order to help achieve business objectives.
Key Responsibilities- Parts Management
- Manage, develop, and promote the parts sales product portfolio to the dealer network.
- Manage the area parts sales, by implementing the dealer parts sales targets, promotions, and marketing actions to achieve the parts sales budget.
- Manage and encourage the dealer to achieve their dealer parts target and subsequent bonus scheme.
- Provide support for the dealers in relation to all parts business and enquiries.
- Service Management
- Manage and develop the technical support process for all products in the product portfolio.
- Oversee and ensure the customer satisfaction process in support of the dealer network.
- Be responsible for the management and control of base warranty expenditure including supervision of the dealer warranty claim process, routine audits and claim approval.
- Implement the dealer service standards program to the dealer network, maintaining a level of competence, image and grading expected of the dealer.
- Dealer Engagement
- Continually seek new opportunities in open and existing dealer territories.
- Support and conduct basic dealer parts and service training for the Training Academy as required.
- Attend national and local shows representing aftersales when required in support of the network.
- Agricultural machinery service, engineering, or technical background - wanting to progress to management level.
- Commercial acumen and want to manage the dealer network, promoting and selling after sales parts as an add on.
- This role is not calling upon new customers - you will be supporting the dealers with aftersales support.
- Great team player.
- Happy to travel in a regional role.
Agricultural and Farming Jobs Agency is a leading recruitment agency specializing in the agriculture and farming industry. We provide outstanding recruitment head-hunting and job advertising services to industry leading organizations across the UK and internationally.
