Administrative Reception Specialist

4 weeks ago


Tiptree Heath, Essex, United Kingdom Tiptree Medical Centre Full time

Position Overview
We are seeking a dedicated receptionist to become a vital part of our team at Tiptree Medical Centre, working part-time for 23 hours each week.

Key Responsibilities
The successful candidate will be responsible for:

  • Scheduling appointments for patients.
  • Welcoming and assisting patients upon arrival.
  • Responding to inquiries from patients and external organizations, directing them to the appropriate staff as needed.
  • Maintaining and updating patient records accurately.
  • Handling correspondence efficiently.
  • Communicating with patients through various channels.

Candidate Profile
The ideal candidate will possess the following qualifications:

  • Proven experience in customer service roles.
  • Previous reception experience in a healthcare setting is preferred, but not mandatory.
  • Strong computer skills and familiarity with electronic systems.
  • Experience with SystmOne is a plus, though comprehensive training will be provided to the right individual.
  • Exceptional verbal and written communication skills, along with strong interpersonal abilities.
  • A friendly and approachable demeanor towards patients and visitors, whether in person or via phone.

About Our Organization
The Colte Partnership is committed to being 'At The Heart of Primary Care', serving as the largest GP Partnership in North East Essex, encompassing nine local GP practices. We provide care for approximately 98,000 patients and are dedicated to advancing primary care in our community.

We value our employees and offer generous annual leave, flexible working arrangements, and support during challenging times, including access to free counseling services. Our collaborative approach spans across multiple primary care networks, enhancing the services we provide.

Important Note
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a basic Disclosure submission to the Disclosure and Barring Service to check for any current or unspent criminal convictions.



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