Sales Operations Associate

7 days ago


Hatfield Heath, Essex, United Kingdom Alexander Fisher Full time
Job Description

Job Title: Sales Support Administrator

Company: Alexander Fisher

Key Responsibilities
  • Process customer sales orders accurately and efficiently, utilizing the point-of-sale database (SAP).
  • Update customer sales orders in a timely manner, when notified by the customer or the Sales Manager.
  • Communicate updates to orders with customers, providing helpful solutions when possible.
  • Proactively identify and offer solutions to customer problems, seeking support from other departments when necessary.
  • Understand and correctly use SAP to search for pricing, product, and stock data related to customer orders or queries.
  • Chase lead times for stock from suppliers when a part is out of stock or low in stock.
  • Modify and update price lists in SAP to ensure the most up-to-date information is provided to customers.
  • Liaise with the technical team or Sales Manager when an alternative part is required for a customer.
  • Complete customer spreadsheets to the best of their knowledge, using SAP to supply the most up-to-date data possible.
  • Run reports for customer outstanding orders on SAP when requested.
  • Supply commercial invoices for orders going out of the UK.
  • Book international shipments when necessary.
  • Update SAP with order confirmations.
  • Chase suppliers for outstanding orders.
  • Query stock availability from suppliers.
  • Calculate costs of parts when appropriate.
  • Process supplier orders.
Additional Responsibilities
  • Keep their working area and the premises clean at all times.
  • Cooperate to clear coffee cups to the kitchen at the end of a working day.
  • Identify and notify any equipment that requires repair.
  • Monitor and report events or problems to management.
  • Communicate clearly and concisely.
  • Apply standards and procedures in effect in the area of activity.
  • Participate in the company's quality program.
  • Uphold a friendly and professional tone through all channels of communication.
  • Keep hard copy printing to a minimum unless absolutely necessary.
  • Adapt activities to cope with contingencies and/or fluctuations in demand.
  • Recognize the importance of VORs and specialist sales orders.
  • Identify and prioritize activities taking account of internal and external constraints.
  • Follow and comply with all company quality processes.
  • Undertake ad-hoc duties as and when required from time to time.
Requirements
  • SAP (System Applications and Products in Data Processing) skills.
  • Microsoft packages (Word, Excel, PowerPoint) skills.
  • Speed, typing, and IT literacy.
  • Composure of polite yet clear and concise email communication.
  • Ability to carry out basic mathematical calculations.
Working Hours and Salary

Hours: 39.5 per week, Monday to Thursday 8.15am until 5pm, and Friday 8.15am until 12.45pm (30 minutes lunch).

Salary: £24-£26k DOE.



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