Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at the East of England Co-op. As a key member of our retail team, you will play a vital role in delivering exceptional customer service, ensuring high standards of availability and presentation, and contributing to the ongoing growth and evolution of our business.
Key Responsibilities
- Support the store team to deliver high standards of customer service, ensuring that every customer has a positive experience in our stores.
- Work collaboratively with colleagues to achieve sales and customer service targets, and contribute to the overall success of the store.
- Assist with maintaining a clean and organized store environment, ensuring that all areas are tidy and well-presented.
- Provide excellent communication and interpersonal skills, building strong relationships with customers, colleagues, and management.
- Participate in ongoing training and development to enhance skills and knowledge, and contribute to the continuous improvement of our business.
Requirements
- Friendly and approachable demeanor, with a strong focus on customer satisfaction.
- Reliable team player with excellent communication and interpersonal skills.
- Basic level of numeracy, literacy, and IT skills, with a willingness to learn and adapt.
- Positive attitude, with a strong work ethic and commitment to delivering high standards.
About Us
The East of England Co-op is a member-owned business that operates a range of retail stores across the region. We are committed to delivering exceptional customer service, supporting local communities, and promoting the well-being of our members and employees.
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