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Sales Support Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our team at Alexander Fisher. As a Sales Support Coordinator, you will play a critical role in ensuring the smooth operation of our sales team.
Key Responsibilities- Process customer sales orders in a timely and accurate manner, utilizing our point-of-sale database (SAP).
- Update customer sales orders in a timely and accurate manner, when notified by the customer or the Sales Manager.
- Communicate updates to orders with customers, providing helpful solutions where possible.
- Proactively identify and offer solutions to customer problems, seeking support from other departments when necessary.
- Understand and correctly use SAP to search for pricing, product, and stock data related to customer orders or queries.
- Chase lead times for stock from suppliers when a part is out of stock or low in stock.
- Modify and update price lists in SAP to ensure the most up-to-date information is provided to customers.
- Liaise with the technical team or Sales Manager when an alternative part is required for a customer.
- Complete customer spreadsheets to the best of their knowledge, using SAP to supply the most up-to-date data possible.
- Run reports for customer outstanding orders on SAP when requested.
- Supply commercial invoices for orders going out of the UK.
- Book international shipments when necessary.
- Update SAP with order confirmations.
- Chase suppliers for outstanding orders.
- Query stock availability from suppliers.
- Calculate costs of parts when appropriate.
- Process supplier orders.
- Keep their working area and the premises clean at all times.
- Cooperate to clear coffee cups to the kitchen at the end of a working day.
- Identify and notify any equipment that requires repair.
- Monitor and report events or problems to management.
- Communicate the contents of a piece of information in a clear and concise manner.
- Apply standards and procedures in effect in the area of activity.
- Participate in the company's managing through Quality program.
- Uphold a friendly and professional tone through all channels of communication.
- Keep hard copy printing to a minimum unless absolutely necessary.
- Adapt activities to cope with contingencies and/or fluctuations in demand.
- Recognize the importance of VORs and specialist sales orders.
- Identify and prioritize activities taking account of internal and external constraints.
- Follow and comply with all company quality processes.
- Undertake ad-hoc duties as and when required from time to time.
- SAP (System Applications and Products in Data Processing) skills.
- Microsoft packages (Word, Excel, PowerPoint) skills.
- Speed, typing, and IT literacy.
- Composure of polite yet clear and concise email communication.
- Ability to carry out basic mathematical calculations.
Hours: 39.5 per week, Monday to Thursday 8.15am until 5pm, and Friday 8.15am until 12.45pm (30 minutes lunch).
Salary: £24-£26k DOE.
