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Patient Services Coordinator

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Tiptree Heath, Essex, United Kingdom Tiptree Medical Centre Full time

Position Overview
We are pleased to announce an opportunity for an Administrative Reception Specialist to become a vital part of our team at Tiptree Medical Centre. This role is designed for a part-time commitment of 23 hours per week.

Key Responsibilities
The successful candidate will be responsible for:

  • Managing appointment scheduling.
  • Welcoming and assisting patients upon arrival.
  • Responding to inquiries from patients and external organizations, directing them to the appropriate personnel as needed.
  • Maintaining and updating patient records accurately.
  • Handling correspondence efficiently.
  • Communicating with patients through various channels.

Candidate Profile
The ideal candidate will possess the following qualifications:

  • Proven experience in customer service roles.
  • Previous reception experience in a healthcare setting is preferred but not mandatory.
  • Strong proficiency in IT and familiarity with computer systems.
  • Experience with SystmOne is advantageous, though comprehensive training will be provided to the right individual.
  • Exceptional verbal and written communication skills, complemented by strong interpersonal abilities.
  • A friendly and positive demeanor towards patients and visitors, whether in person or via phone.

About Our Organization
Tiptree Medical Centre is part of The Colte Partnership, a leading GP Partnership in North East Essex, serving approximately 98,000 patients. Our organization is committed to innovation in primary care, offering a range of specialized services and community support initiatives. We pride ourselves on fostering a welcoming environment for both patients and staff, ensuring a collaborative and supportive workplace.

Employee Benefits
We value our employees and offer:

  • Generous annual leave.
  • Flexible working arrangements.
  • Support during challenging times, including access to free counseling services.

Important Notice
This position is subject to a Disclosure and Barring Service Check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.